Education
B.S. Cognitive Science, Human Computer Interaction
University of California, San Diego
Fall 2011 - Fall 2015
Experience
Senior Product Designer
Mailchimp (Intuit)
Dec 2021 - Present
As a designer at Mailchimp, I work remotely on a small, multidisciplinary product team supporting the customer journey builder feature.
Some of my key contributions:
- TBD :)
Senior UX Designer
Ad Hoc, LLC
Oct 2019 - Dec 2021
As a designer at Ad Hoc, I worked remotely on a small, multidisciplinary product team supporting VA.gov’s benefit tools.
Some of my key contributions:
- Planning and conducting research with both stakeholders and end users
- Launched three products to allow millions of Veterans access and manage their benefits online
- Utilizing the Formation design system and content guidelines to create a cohesive and accessible experiences across VA.gov
UX / Lead UX Designer
Bank OZK
Apr 2017 - Oct 2019
As the sole designer serving a team of 35, I led research and design for 5 distinct products, from customer-facing mobile apps to internal desktop applications. For each product, I conducted user research, defined user flows and journeys, designed interactive prototypes, and performed usability testing before design handoff and development management.
Some of my key contributions:
- Introduced remote generative and evaluative user research into OZK's product lifecycle & evangelized its growth
- Created and managed the development of Bank OZK’s first design system
- Facilitated design thinking workshops for emerging product directions and redesigns
- Increased global banker productivity by providing a suite of tools to automate daily tasks
- Drove customer acquisition by streamlining online account and loan opening processes
- Managed ongoing accessibility improvements for online systems bank-wide
UX Design Intern
Mercury New Media
Oct 2016 - Apr 2017
As a designer at Mercury, I led design for several key accounts and internal initiatives. I was a roaming resource for multiple dedicated scrum teams at a time. My primary responsibilities were establishing user personas, facilitating design activities, and producing low- to high-fidelity prototypes for testing and development handoff.
Some of my key contributions:
- Defined design direction for Mercury's brand new CRM / Extranet application
- Led design kickoffs and exercises for cross-functional scrum teams to unify product vision and align expectations amongst team members
- Worked with diverse clients and stakeholders on highly diverse products
UX / UI Design Freelancer
Various
Jun 2015 - Present
Some of my key contributions:
- Lead researcher and designer of Lunchpool App.
- Completed competitive analyses, UI concepts, and interactive prototypes for various Bay Area companies.
- Lead design for the MVP of a stealth mode AI startup’s internal tool.
UX Design Intern
Balboa Park Online Collaborative
Dec 2013 - Apr 2014
Some of my key contributions:
- Assisted with the design and implementation of park-wide interactive displays and ticketing kiosk.
- Performing data and requirements gathering utilizing quick, contextual surveys around the park.
HCI Research & Lab Assistant
Distributed Cognition & HCI Lab, UCSD
Apr 2013 - Sept 2013
Skills
- Generative & evaluative user research
- Competitive analysis
- Microcopy
- UX writing
- User journey mapping
- Storyboarding
- UI & visual design
- Interaction design
- Information architecture
- Accessibility + inclusive design
